Course Overview

This Aviation & Hospitality Certification in Thane helps students learn airport operations, hospitality management and customer service skills. If you are looking for the best Aviation & Hospitality Certification in Thane, Airstar Academy provides complete placement support.

• Foundation in airport operations, hospitality and travel & tourism.
• Focus on airport customer service, complaint handling and guest experience.
• Practical exposure to airport-style procedures and scenarios (theoretical / role plays).
• Grooming and communication training tailored for airport & airline environments.

Key Highlights

Our Aviation & Hospitality Certification in Thane includes grooming sessions, interview preparation and live airport visit exposure

• “Our Commitment is our Policy” – student-focused training philosophy.
• Virtual / blended training support where applicable.
• Standardized training from experienced industrial experts.
• Dedicated placement assistance for airport & airline customer-service roles.
• International faculties and industry guest sessions.
• Airline customer service & complaint handling practice.
• Safety & security awareness (airport basics) and passenger handling etiquette.

See how our students succeeded on our Aviation Placements page .

Eligibility & Requirements

• 10+2 (any stream) from a recognised board.
• Age between 17 – 26 years at the time of joining.
• Pleasing personality with good communication & interpersonal skills.
• Basic English reading, writing and speaking skills.
• Interest in airport, airline and travel & tourism customer service roles.

Training Modules

Airport Operations & Customer Service

• Introduction to airports, terminals and airline partners.
• Check-in, boarding gate and arrival hall procedures (theoretical).
• Basics of baggage handling & mishandled baggage process (awareness level).
• Airport safety & security awareness (non-technical, student level).

Hospitality & Travel Basics

• Hospitality & guest relations for airport and travel customers.
• Introduction to travel & tourism, destinations and tour types.
• Basic idea of tour packages and travel documentation (overview).

Soft Skills & Professional Development

• Grooming, dress code & professional body language.
• Spoken English, communication and presentation skills.
• Customer complaint handling & conflict resolution.
• Interview skills, group discussions & resume guidance.

Additional Learning

• Workshops on personality development & grooming.
• Role-plays of airport counter, boarding gate and arrival interactions.
• Mock interviews focused on airport & airline customer-service profiles.
• Guest sessions / industry talks (as per schedule).

Career Opportunities After Course

After completing this certification and meeting airline / company criteria, you can explore opportunities such as:

• Airport customer service / ground staff.
• Check-in, boarding gate & arrival hall executive.
• Airport hospitality / lounge host.
• Travel desk executive at airports, hotels or travel companies.
• Customer service roles with airlines and ground handling agencies.