Team Leader

Department: Admissions & Student Counselling Location: Thane, Maharashtra

Job Type: Full-Time

Experience: 1–5 Years

About the Role

AirStar Academy is looking for a motivated and responsible Team Leader to lead our Telecalling team. In this role, you will guide, support, and monitor the team’s daily performance while ensuring that every prospective student receives a positive and professional experience.

If you have leadership skills, enjoy mentoring people, and can drive team performance, we’d love to have you on our team.

Roles & Responsibilities

• Lead and manage the daily activities of the telecalling team.
• Monitor calls, follow-ups, and overall team performance.
• Ensure timely follow-up with all student enquiries.
• Motivate, coach, and train team members to achieve their targets.
• Track daily, weekly, and monthly performance reports.
• Maintain discipline, productivity, and quality standards within the team.
• Resolve escalated student or parent queries professionally.
• Coordinate with the Admissions Manager to improve team performance and achieve admission goals.

Skills & Qualifications

• Bachelor’s degree preferred.
• 1–5 years of experience in telecalling, admissions, or customer support, with team handling experience.
• Strong communication and leadership skills.
• Ability to motivate and manage a team effectively.
• Good organisational and problem-solving skills.

Why Join AirStar International Academy?

• Competitive salary with performance-based incentives.
• Opportunity to lead and grow a high-performing team.
• Supportive and professional work environment.
• Career advancement opportunities.
• Be a part of an organisation that helps students build successful careers.

Apply Now

If you’re passionate about leading teams, achieving results, and creating a positive experience for students, we’d love to hear from you. Apply today and grow your career with AirStar Academy.